Versand
Shipping Policy – Igneet Culture
At Igneet Culture, we aim to deliver your order as smoothly and transparently as possible.
Below you’ll find everything you need to know about how shipping works.
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1. Shipping Destinations
We currently ship to:
• Switzerland
• European Union (EU)
• United Kingdom
If your country is not available at checkout, it means we do not ship there at this time.
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2. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Please note:
• Processing time does not include shipping time
• Orders are not processed on weekends or public holidays
Once your order has been shipped, you will receive a confirmation email with tracking information (when available).
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3. Estimated Delivery Times
Estimated delivery times may vary depending on your location and external factors such as customs clearance.
Typical delivery estimates:
• Switzerland: 1–2 business days
• European Union (EU): 4–5 business days
• United Kingdom (UK): 4–5 business days
These are estimates only and not guaranteed delivery times.
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4. Shipping Costs
Shipping costs are calculated at checkout and displayed before payment is completed.
Shipping fees:
• Are added separately to the product price
• Are non-refundable, unless otherwise required by law
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5. Customs Duties, Import Taxes & VAT
All products displayed on our website include VAT for Switzerland.
For our international customers: Currently, shipments outside Switzerland may be subject to local import duties and taxes.
These charges are determined by your local customs authority and vary by destination.
Your experience is important to us, we recommend checking your country's regulations before placing an order.
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6. Tracking Information
Where available, tracking information will be provided once your order has been shipped.
Please allow some time for tracking updates to appear, as delays may occur depending on the carrier.
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7. Delays & Shipping Issues
Delivery times may be affected by factors beyond our control, including:
• Customs inspections
• Carrier delays
• Weather conditions
• High demand periods
Igneet Culture is not responsible for delays caused by carriers, customs authorities, or other third parties.
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8. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is delayed, returned, or lost due to:
• Incorrect address
• Incomplete information
• Failure to claim the shipment
• Refusal to pay customs duties or import taxes
The order may not be eligible for a refund.
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9. Lost or Missing Packages
If your order appears to be lost:
• Please contact us at support@igneetculture.com
• Include your order number and tracking details
We will assist you in contacting the carrier where possible, but we cannot guarantee replacements or refunds for lost shipments beyond our control.
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10. Contact Us
If you have any questions about shipping, delivery times, or your order, please contact us at:
Igneet Culture
📧 support@igneetculture.com
Last updated: February 26, 2026